നിറമരുതൂർ
ഗ്രാമപഞ്ചായത്ത്

The Citizens’ Charter is an official document that provides clear and specific information about the services offered by a Local Self-Government Institution (Grama Panchayat) to the public, along with the stipulated time limits for delivering those services.

In simple terms, it is a guide that informs citizens about what services are available, within how many days they will be provided, and which official is responsible for providing them. The major aspects of the Citizens’ Charter are as follows:

Objectives of the Citizens’ Charter

Transparency:
To ensure transparency in the administration and functioning of the Panchayat.

Accountability:
To make officials accountable for delivering services within the prescribed time limit.

Prevention of Corruption:
Clearly defined procedures and time limits help prevent unnecessary delays, reduce opportunities for malpractice, and minimise corruption.

Major Information Included

List of Services:
The Charter provides details of services such as birth and death certificates, marriage registration, building permits, various pension schemes, ownership certificates, and other public services.

Time Limit:
It specifies the exact time period within which action must be taken on each application and the service must be delivered.

Required Documents:
It lists the supporting documents that applicants are required to submit along with their applications for each service.

Fees:
It specifies the official fees or charges applicable to each service.

Responsible Officer:
It provides information about the designated officer or authority whom citizens can approach for enquiries, complaints, or grievances related to the service.